Refund Policy
Last updated
The short version: if we let you down on timing or on substance, you get all your money back and you keep the report.
1. Our guarantee
You get a full refund, and you keep the report, if either of these happens:
- Your report is late. The delivery times are 3 business days for the Full Audit and 5 business days for the Audit + Fix Kit, counted from the business day after we receive your answers to our intake email.
- Your report is thin. It contains fewer than 10 specific, prioritized fixes.
A specific fix says what to change and where, for example “add your Saturday hours to your Google Business Profile”, not “improve your listings”. Prioritized means the fixes are ranked in the order we recommend you make them.
2. How to claim
Email iliyaoblakov@gmail.com within 30 days of the delivery date (for a late report, of the date it was due) and tell us which condition applies. There is no form and no call. We reply within 1 business day to confirm, then send the refund as described in section 6.
3. Cancelling before we start
Changed your mind? If we have not started yet, email us and we refund you in full. Work starts when we receive your answers to the intake email.
4. After work has started
Once we have started, we do not refund a change of mind, because the work is done for your business specifically. The guarantee above still applies in full. If something in the report is wrong, tell us and we will correct it.
5. Launch offer and Fix Kit
The launch-price Full Audit has the same guarantee as the standard one. If all 3 launch places were taken when you paid, we refund you in full, or you can pay the difference to the standard price. For the Audit + Fix Kit, the guarantee covers the whole package price.
6. How refunds are paid
Refunds go back to the card or payment method you paid with, through Stripe, in US dollars. We send the refund within 5 business days of confirming it, and your bank may take another 5 to 10 business days to show it. If your card is in another currency, the amount you see can differ slightly because of exchange rates, which we do not control.
A refunded fee is not credited toward a website build. See the Terms of Service for how the website build credit works.
7. Please talk to us first
If you are unhappy, email us before you dispute a payment with your bank. We answer within 1 business day, and a refund from us reaches you faster than a dispute.
8. Your legal rights
This policy adds to the rights you have by law. It does not take any of them away.